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FAQs

1. Are All Parts Available New?

-We do Not affiliate on selling used parts, therefore all of our parts are Brand New.

2. How Long Will It Take To Get My Parts?

-You will get your parts within 2-5 Business days after placing your order.

3. Do I Need A Account To Place Order?

-No. You can place your order without creating an account, however creating an account would get you more from PartsCargo, your favorite Auto Parts Store.

4. How Can I Pay For My Purchase?

-We accept all types of Cards for payment like Visa, Master, Amex, Discover, Paypal etc.

5. What Is The Warranty Policy?

-All of our parts come with 1-2 years of warranty for any manufacturer defects.

6. What Shipping Methods Are Available?

-We support most of the shipping methods express, overnight, ground, and USPS first class. All of our free shipping products are shipped out under FedEx or UPS ground 2-5 days shipping methods.

7. What Are The Shipping Costs?

-All Auto parts purchased from PartsCargo will fall under Free Shipping, therefore there is no shipping cost charged.

8. Do You Ship Internationally?

-No. We only ship across the United States.

9. How Do I Track My Order?

-Within 24 hours of your purchase, PartsCargo Auto Parts store will provide you a tracking number. You will get this tracking number by email which was used to place the order. You can also use that email to view your order history with the tracking number at partscargo.com, your favorite Auto Parts Store.

10. What Happens If I Order The Wrong Part?

-We will send out the right auto parts within 24 hours after being notified.

11. What If I Have A Problem With The Part That I Received?

-All of our Auto Parts comes with 30 days return policy, if for any reason you are not happy with the product you received we will send you a return label to send it back for a full refund.

12. What Happens If There's Been A Delivery Mishap? (Damaged Or Lost Delivery)

-All lost or damaged shipment is 100% covered by Partscargo.com as well as the shipping company that it is being shipped under. If any package is lost or damaged, we will send out a replacement on the same day to satisfy all of our customers.

13. What Is The Return Policy?

-We have a 30 days return policy. Send the part back to us within 30 days timeframe and you will be refunded upon receiving the product back

14. How to Contact If I Have Any Other Queries?

Contact us through phone: (866) 710-9709
Or send us mail to: support@partscargo.com
Or come to our physical Auto Parts Store at:
PartsCargo
3601 36th Ave
Astoria, New York, 11106