Cancellations* Customers can request for cancellation after placing their order either via calling the Customer Support line or sending us a message via our website (preferably both)
* Cancellation request can only be approved, ONLY if the order has not been processed yet
* If the cancellation has been approved, we will issue full refund to the customer
* If the order is being or has already been processed:
- The customer can refuse the package when it reaches their address, in which case he/she will be responsible for the cost of returning the part and that amount will be deducted from their refund, which will only be issued if the product has been returned in re-saleable condition and in its original packaging; OR
- The customer can, upon receiving the package, accept the package and ship the item back to us at their own expense, in which case we will issue full refund after receiving and inspecting the part (provided the item was returned in its original packaging, unused and original condition)
Returns* We only accept returns up to 30 calendar days for all products, with the exception of items marked “No Return is Accepted”, from the date the product was either delivered to the buyer’s address, received by the buyer or original recipient.
* Return of parts by customers will only be accepted, if they are:
- Unused (parts must not be disassembled, mounted, painted or damaged due to incorrect installation or customer error)
- Returned in its original packaging
- Returned in its original condition (including all the items and components that were included in the original package)
* If customer receives either defective/damaged or wrong part, then:
- He/she must immediately inform us either via calling the Customer Support line or sending us a message via our website (preferably both)
- Our Customer Support staff will be more than happy to guide you through the returns process
- In order for the Customer Support staff to effectively process the return requests, customers are requested to comply with the necessary steps:
Provide images of the parts received (as specified by the Customer Support staff)
Provide any other pertinent information requested by the Customer Support staff
- In case the buyer purchased the wrong product by mistake or no longer needs the product, then:
The buyer will be responsible for bearing the shipping cost for returning the item
The buyer will also be subjected to a 20% restocking fee
* If the item or package is lost in transit or stolen, we will be able to process a refund or replacement request only after:
- The customer filed a claim with the shipping company
- The customer informed us about filing the claim either via phone or a message via our website (preferably both)
* We will NOT be able to:
- Accept or process any return requests after 30 calendar days from the date of receipt of the items has elapsed
- Accept or process any return requests on products that are not eligible for returns and marked “No Return is Accepted”
- Accept or process any return requests if the item returned has been deemed (after inspection) to be used, mounted, disassembled, painted or damaged due to incorrect installation or customer error
- Accept or process any return requests, if the customer does not return the items in its original packaging
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In order to open a Return Request with us, please Contact Us via:* Phone (Customer Support line): (866) 710-9709
* Or, Raise a Ticket from your Profile of our Website.
Upon receiving your request, our Customer Service staff will guide you through the returns process.